How can I contact customer support?
Our support team is available 7 days a week:
You can easily contact our support team directly from the app by following these steps:
- Open the Main Menu
Tap on Settings
Select Support
Choose Contact Us via Email
This will open your default email app, where you can send your query to our support team.
- Email — send your query to support@playsaracen4fun.zendesk.com
What information should I include when contacting support?
To help us resolve your issue quickly, please include:
- Your user ID or registered email address
- Your device type and operating system
- A clear description of the issue and when it occurred
- Screenshots or screen recordings if the issue is visual
- Your purchase receipt or transaction ID (for payment queries)
What are the support response times?
As a general guide:
- Email: within 24–48 hours on business days
- VIP members: priority handling with faster response across all channels
Can I escalate my issue if it is not resolved?
Yes. Reply to your existing support thread and request an escalation. Our senior support team will review your case and follow up directly.
How do I report a technical bug or game error?
Use the in-app 'Report a Problem' feature or contact support by email. Include the game name, what happened, the time it occurred, and any screenshots. Bug reports are always appreciated and help us improve the platform for everyone.